Refund policy

If you need to return an item or report a problem with your order, please contact support@paramountessentials.com.

This policy applies to consumer purchases from our online store. Nothing in this policy limits your statutory rights.

Changing your mind

You can cancel your order without giving a reason, from the time you place it until 14 days after the day you receive your goods.

If goods from one order arrive separately, this period ends 14 days after the day you receive the final item.

After notifying us that you wish to cancel, you have a further 14 days to send the goods back.

Arranging a return

Email support@paramountessentials.com with your name, order number if available, and a clear statement that you wish to cancel. You can also notify us by post at the address below.

Please contact us before sending your return so we can provide instructions and identify your order. Your statutory cancellation right does not depend on our approval.

Include your order number or other proof of purchase inside the parcel.

Return address:

Paramount Essentials
25 Lincoln Way
Harlington
Dunstable
Bedfordshire
LU5 6NG
United Kingdom

Please retain proof of postage.

Condition of returned items

Please return the ramp complete with all supplied parts, accessories and instructions. Please retain and return the original box and all internal protective packaging wherever possible.

You may unpack and inspect the ramp as you would in a shop. Please avoid use beyond what is necessary to establish its nature, characteristics and functioning.

If parts or accessories are missing, or the ramp shows damage or use beyond necessary inspection, we may make a proportionate deduction from your refund to reflect the actual reduction in value, where permitted by law. We will explain any deduction.

Missing or opened packaging does not automatically invalidate your cancellation rights or result in a deduction. If the original packaging is unavailable, please use suitable replacement packaging to protect the ramp during its return.

Return postage

For change-of-mind returns, you are responsible for the direct cost of return postage, provided we informed you of this before purchase. We do not provide prepaid labels for these returns.

If your item is faulty, damaged on arrival or incorrectly supplied, we will cover reasonable return costs. Please contact us so we can arrange an appropriate return method.

Faulty, damaged or incorrect items

Please contact support@paramountessentials.com as soon as you reasonably can if there is a problem with your order.

Include your order details and a description of the issue. Photographs, where possible, can help us assess the problem.

Your goods must be of satisfactory quality, fit for purpose and as described.

You normally have a short-term right to reject faulty goods within 30 days of delivery for a refund. After this period, you may still be entitled to a repair, replacement, price reduction or refund, depending on the circumstances.

These rights are separate from the change-of-mind cancellation period. Not reporting an issue immediately does not, by itself, remove your statutory rights.

Refunds for cancelled orders

When you cancel and return your order, we will refund the purchase price, subject to any lawful deduction described above.

If you cancel the whole order, we will also refund any standard outbound delivery charge you paid. Additional charges for an upgraded delivery service are not refundable.

We will issue your refund within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever happens first.

If no goods were supplied, we will refund you within 14 days of receiving your cancellation notice.

Refunds will be made to your original payment method unless you expressly agree otherwise. We do not charge a refund or restocking fee.

Your bank or payment provider may take additional time to show the refund in your account. If you have not received confirmation within the applicable period above, please contact us.

Refunds for faulty goods

Where you are entitled to a refund for faulty goods, we will issue it without undue delay and within 14 days of agreeing that you are entitled to it. We will also cover reasonable return costs.

Contact us

For questions about returns or refunds, email:

support@paramountessentials.com

We aim to respond to all enquiries within two working days, Monday to Friday, excluding UK bank holidays.

Paramount Essentials is a brand operated by Middle Kingdom Imports Ltd.