Shipping policy

Free UK delivery

We offer free standard UK delivery on all orders.

Orders are fulfilled through Amazon’s fulfilment network. Your purchase is with Paramount Essentials, and we remain your point of contact for questions about your order or delivery.

Delivery times

Standard delivery typically takes 2–4 working days. Working days are Monday to Friday, excluding UK bank holidays.

Delivery times may vary depending on your location and order processing. Estimated delivery dates will be displayed at checkout where available.

These timeframes are estimates rather than guaranteed delivery dates. If we become aware of a significant delay, we will contact you.

Unless we agree a different delivery period with you, we will deliver your order without undue delay and within 30 days of accepting it. Your statutory rights concerning late or failed delivery remain unaffected.

Delayed or missing deliveries

If your order has not arrived within the expected timeframe, please email support@paramountessentials.com with your order number.

We will investigate with our fulfilment partner or carrier and help resolve the issue.

Where we arrange delivery, your goods remain our responsibility until you, or someone you nominate to receive them, takes physical possession of them.

Delivery details

Please check that your delivery address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. We may be unable to change the delivery address once your order has been processed or dispatched.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact support@paramountessentials.com as soon as you reasonably can.

Include your order number and a description of the issue. Photographs, where possible, can help us resolve it. Your statutory rights are not affected if you cannot report the issue immediately.

Returns and return postage

For change-of-mind returns, you are responsible for the direct cost of return postage, provided we informed you of this before purchase. We do not provide prepaid labels for these returns.

If an item is faulty, damaged on arrival or incorrectly supplied, we will cover reasonable return costs.

Please read our Returns and Refunds Policy for full details and return instructions.

Contact us

For delivery questions, email:

support@paramountessentials.com

We aim to respond to all enquiries within two working days, Monday to Friday, excluding UK bank holidays.

Paramount Essentials is a brand operated by Middle Kingdom Imports Ltd.